Refund Policy

Last Updated: October 13, 2026

1. Overview

At Good Luck Gemstone, we aim to provide quality gemstone jewellery and a positive shopping experience. Please read our Refund Policy carefully before placing an order.

2. Eligibility for Refunds

Refund requests may be considered in the following situations:

You receive a damaged or defective product.
You receive an incorrect item.
Your order is cancelled and the cancellation is approved before dispatch.
Your order cannot be fulfilled by us.

The product and request may be reviewed before a refund is approved.

3. Non-Refundable Items

For hygiene, product-specific, or other legitimate business reasons, certain items may not be eligible for return or refund. Any exclusions will be clearly communicated before purchase and will remain subject to applicable consumer laws.

4. How to Request a Refund

To request a refund, contact us with:

Your order number.
The reason for your request.
Clear photographs or videos of the item, if damaged or incorrect.

Email: goodluckgemsstone@gmail.com
Phone: +91 9001430548
WhatsApp: https://wa.me/919001430548

5. Refund Approval and Processing

Once we receive your request and any required evidence, we will review it and notify you of the outcome.

Approved refunds will be processed through the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Shipping Charges

Return shipping charges and any applicable refund of delivery fees will be communicated during the resolution process, in accordance with applicable law and the circumstances of the order.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Orders that have already been dispatched may need to follow our Return Policy.

8. Contact Us

For refund-related questions, contact Good Luck Gemstone at goodluckgemsstone@gmail.com or +91 9001430548.